HIPAA-Compliant Website Design for Care Providers
What a HIPAA-compliant website actually requires for a care provider: inquiry and tour forms on infrastructure that signs a BAA, encrypted submissions, no personal inboxes, HIPAA-compliant hosting and access control. How Velstand builds it into every plan.
When a website falls under HIPAA
A brochure site with no forms is not a HIPAA problem. The moment a family fills in a form that says who the person is, what they need and what their diagnosis is, you are collecting protected health information, and every tool that touches that submission needs to be covered: the form builder, the email it lands in, the CRM it is copied to, and the hosting it sits on.
Most care provider websites fail this quietly. The form is a free plugin, the submission goes to a Gmail inbox, and there is no agreement with any of the vendors. Nothing happens until something does.
What we build
- Forms run on infrastructure that signs a Business Associate Agreement with you, and we give you the signed BAA.
- Submissions are encrypted in transit and at rest, and delivered to named staff accounts, never to a personal inbox or a group alias nobody owns.
- No health information is stored in analytics, in ad pixels, or in the email subject line.
- Hosting with access logging, automated backups, uptime monitoring and a named person responsible for it.
- A short written policy for your team: who sees submissions, how long they are kept, and how to delete them on request.
Accessibility is part of the same promise
The same families who need a safe form need a readable one. Every site is built to WCAG AA: large type, real contrast, keyboard navigation and labels that screen readers understand. For senior living and home care, the person using the form is often over sixty and on a phone.
What it costs
Nothing extra. HIPAA-safe forms and hosting are part of every care plan, for IDD providers, home care agencies and senior living communities. If you only want the forms and hosting fixed on a site you already have, ask; it is a small project and we do it often.
Questions we get asked
Is a contact form on its own a HIPAA violation?
Not on its own. The violation is collecting health information without the safeguards and agreements HIPAA requires. A name and a phone number are fine; a name, a diagnosis and a care need are PHI.
Do you sign a BAA yourselves?
Yes, where we handle PHI on your behalf as part of the care plan, and the infrastructure providers we use sign one with you as well.
Can you make our existing WordPress site compliant?
Often. The form and the delivery path are usually the whole problem. We replace them and move hosting if needed, and leave the rest of the site alone.
